First Start Planning Ltd has been active on a full-time basis since 1992.  For the first 6 years, the company delivered services in the areas of computerized/manual bookkeeping, collections, and office management consulting.  Over the years clients began to request a greater understanding of, and participation in, their personal and business affairs.

In 1998, First Start Planning Ltd., in response to this growing demand, expanded services to concentrate more heavily on delivery of workshops in a variety of areas including business, personal and community development. In addition to training and facilitation services, First Start Planning Ltd. continues to offer bookkeeping, business consulting and professional writing services.

The company has worked with a variety of businesses, organizations and individuals in Alberta, British Columbia and the Northwest Territories, and has developed an excellent reputation in these regions.

The company was started as a sole-proprietorship owned and operated by the principal, Heather Lyon, and incorporated in October of 1998.  Additional services are provided by outside agencies when required.  The business is presently home-based in Rocky Mountain House, as most services are provided on-site or at local meeting rooms depending on space requirements.


Contact Us Today


Heather Lyon is the owner of First Start Planning Ltd.  She has an extensive background in the training and business service areas.  Heather spent nine years in the banking industry, with her last three years in the position of Loans Officer for personal and small business lending.

After leaving the bank, she worked for 2 1/2 years as Office Manager of a dental clinic, where her duties included management of general office activities and personnel, marketing, bookkeeping, accounts payable and collection of overdue receivables. 

From May of 1998 – March of 2001, Heather fulfilled the duties of Business Analyst for Lesser Slave Lake Community Development Corporation on a contract basis.  Services were provided in the areas of training and facilitation, business counseling, community and economic development, preparation and assessment of small business loan applications and marketing of programs and services. 

Heather relocated from Slave Lake to Rocky Mountain House, Alberta in Sept, 2001, and continues to operate her business, expanding her consulting, writing and training services to businesses, organizations and individuals throughout Western Canada.

Over the past several years, Heather has spent a great deal of time providing bookkeeping, training and consulting services to many communities in Alberta and the Northwest Territories.  Heather has worked with a wide variety of businesses, organizations and non-profits over the years and has developed a very good understanding of their needs and challenges. 

Heather has completed courses at the University of Calgary in Business Management, Accounting, Marketing and Business Communication.


  • Aurora College, Northwest Territories
  • Medicine Hat College, Medicine Hat
  • Red Deer College, Red Deer
  • Design Quarry Graphic Artists
  • Slave Lake Laser & Hair Salon
  • D L Services Ltd. (Arctic Esso)
  • LUE-42 Enterprises
  • Harmony By Design
  • North Fork Controls
  • Tru-Temp Electric
  • Lime Design Inc.
  • Sierra Vacuum Services
  • On The Mend Medical Supplies
  • The Prairie Creek Inn
  • Originals on Mackenzie
  • Lesser Slave Lake Community Development Corporation
  • Rocky Wildwood Investment Services Ltd.
  • Slave Lake Laser & Hair Salon
  • G.L.J. Technical Services Ltd.
  • Northwest Territories Housing Corp.
  • Great Northern Arts Festival Society
  • Inuvik Youth Centre
  • Northern Lakes College – Slave Lake Campus
  • Inuvik Justice Committee

“If it weren’t for First Start, I would not be still using Quickbooks Online. The help you have given me is beyond anything I would have expected. Your help has been incredible, and worth every cent!”

J. Beisal | Jag & Sons